{"id":679,"date":"2026-07-07T15:22:42","date_gmt":"2026-07-07T13:22:42","guid":{"rendered":"https:\/\/luma-balloons.nl\/?page_id=679"},"modified":"2026-07-07T16:04:42","modified_gmt":"2026-07-07T14:04:42","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/luma-balloons.nl\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading\">Privacy policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">We understand that you place your trust in us. We therefore consider it our responsibility to protect your privacy. On this page, we\u2019ll explain what information we collect when you use our website, why we collect it, and how we use it to improve your user experience. This way, you\u2019ll understand exactly how we operate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This privacy policy applies to all personal data that The Balloon Factory processes regarding anyone who has ever been in contact with The Balloon Factory\u2014such as our visitors, customers, and business contacts\u2014through the Luma Balloons website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Balloon Factory is not responsible for the privacy policies of other sites and sources. By accepting this website's cookies, you indicate your acceptance of the privacy policy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Balloon Factory respects the privacy of all users of its website and ensures that the personal information you provide to us is treated confidentially. We ensure at all times that The Balloon Factory\u2019s employees handle your data confidentially.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Our Use of Collected Data<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Contact The Balloon Factory<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When you sign up for one of our services, we ask you to provide personal information (name, address, phone number, email address, and date of birth). This information is used to fulfill our obligations and for direct marketing. Examples include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We need your name and address information to deliver the products you ordered to you;<\/li>\n\n\n\n<li>For example, we use your email address to send you the invoice for your order. Your email address may also be used to send you personalized offers. However, you can always unsubscribe from direct marketing emails.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The data is stored on The Balloon Factory's own secure servers or those of a third party.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Cooperation in tax and criminal investigations<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In certain cases, we may be required by law to share your data in connection with a government tax or criminal investigation. In such a case, we are compelled to share your data, but we will oppose this to the extent permitted by law.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Retention Periods<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We retain your data for as long as you remain our customer. This means that we will retain your customer profile until you indicate that you no longer wish us to do so. If you notify us of this, we will also consider it a request to be forgotten. Due to applicable administrative obligations, we are required to retain invoices containing your (personal) data for 7 years; we will therefore retain this data for as long as the applicable retention period remains in effect. However, employees will no longer have access to your client profile or to documents we created in connection with your assignment.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Communication<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When you send us emails or other messages, we may retain those messages. Sometimes we ask you for personal information that is relevant to the situation at hand. This allows us to process your questions and respond to your requests. The data is stored on The Balloon Factory\u2019s own secure servers or those of a third party.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Purposes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We do not collect or use information for any purposes other than those described in this privacy policy, unless we have obtained your prior consent to do so.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Shipping and Logistics<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When you place an order with us, it is our responsibility to have your package delivered to you. In some cases, we use third-party services to handle deliveries. To do so, we must share your name, address, and city of residence with these carriers. Our carriers and suppliers use this information solely for the purpose of fulfilling the agreement. In the event that our partners engage subcontractors, they will also make your information available to these parties.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Third Parties<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The information is not shared with third parties, with the exception of web applications that we use for our website. This data will be used solely for the purpose of the application in question and will not be further disclosed. In addition, the information may be shared internally in some cases. Our employees are required to respect the confidentiality of your data.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Changes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This privacy statement is tailored to the use of and features available on this site. Any adjustments and\/or changes to this site may result in changes to this privacy statement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Your Rights<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We offer all visitors the opportunity to view, change, or delete any personal information currently provided to us. Please contact us to do so. However, due to administrative requirements, we are required to retain certain information about you for the specified retention period.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You have the right at any time to file a complaint with the relevant privacy regulator if you suspect that we are using your personal data inappropriately.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Update\/Unsubscribe from the newsletter<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">At the bottom of every email (except for transactional emails), you'll find the option to update your information or unsubscribe.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Update\/Unsubscribe from communications<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you would like to update your information or have your information removed from our records, please contact us. Please see the contact information below.<br>We may ask you for a copy of your ID. This is solely to verify your identity. We will destroy the copy immediately afterward. If you do not wish to provide a copy, that is not a problem; you can schedule an appointment to visit us. Please see the contact information below.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Questions and Feedback<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We regularly review our compliance with this privacy policy. If you have any questions or complaints regarding this privacy policy, please contact us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions about our privacy policy, please contact us at: info@balloonfactory.nl<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Privacy policy Wij zijn ons ervan bewust dat u vertrouwen stelt in ons. Wij zien het dan ook als onze verantwoordelijkheid om uw privacy te beschermen. Op deze pagina laten we u weten welke gegevens we verzamelen als u onze website gebruikt, waarom we deze gegevens verzamelen en hoe we hiermee uw gebruikservaring verbeteren. Zo [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"hf_cat_page":[],"class_list":["post-679","page","type-page","status-publish","hentry"],"blocksy_meta":{"page_structure_type":"type-3","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"acf":[],"_links":{"self":[{"href":"https:\/\/luma-balloons.nl\/en\/wp-json\/wp\/v2\/pages\/679","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/luma-balloons.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/luma-balloons.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/luma-balloons.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/luma-balloons.nl\/en\/wp-json\/wp\/v2\/comments?post=679"}],"version-history":[{"count":3,"href":"https:\/\/luma-balloons.nl\/en\/wp-json\/wp\/v2\/pages\/679\/revisions"}],"predecessor-version":[{"id":683,"href":"https:\/\/luma-balloons.nl\/en\/wp-json\/wp\/v2\/pages\/679\/revisions\/683"}],"wp:attachment":[{"href":"https:\/\/luma-balloons.nl\/en\/wp-json\/wp\/v2\/media?parent=679"}],"wp:term":[{"taxonomy":"hf_cat_page","embeddable":true,"href":"https:\/\/luma-balloons.nl\/en\/wp-json\/wp\/v2\/hf_cat_page?post=679"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}